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Subscriptions & Billing

2 Topics 4 Posts

Tiers, trials, PayPal, cancellations.

  • Free vs Silver vs Gold — the honest comparison

    billing tiers subscriptions
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    Current prices are on the SomniCharts pricing page — this topic is about what you actually get, which is the part the price list does not explain well. Free / lapsed Your account and your data stay. You can sign in, upload, and see the basic dashboard tiles. The analysis engines are locked. Nothing is deleted for being on the free state — re-subscribing unlocks the rest of what is already there. Silver — the core experience Uploads, the dashboard tiles, Daily, Overview, Statistics and Reports. This is a complete way to follow your therapy over time. What is not included: Charts View waveforms, SomniScan deep analysis, SomniPattern pattern detection, and SomniDoc. Those tiles show a lock and say what they need. Gold — everything SomniDoc AI analysis, Charts View waveforms, SomniScan, SomniPattern, the full deep analysis experience, and the Clinician Brief with its printing, PDF, tracked email and 14-day share links. The honest bit If you want to watch your therapy — usage, leak, AHI, trends — Silver is genuinely enough, and plenty of people stay there. If you want to investigate your therapy — waveform detail, pattern hunting, and an assistant that explains what it sees and can hand a summary to your doctor — that is Gold, and Silver will frustrate you. Trials and changes New accounts get a seven-day trial of the paid experience, and picking or changing a tier starts a fresh seven-day window before billing. Trial time is tracked per person, so deleting and recreating an account does not mint new trial days. Changing tier revises the same PayPal subscription; downgrading re-locks the Gold features at the change. Extra profiles beyond the two free ones are a separate add-on — the app shows the amount and asks before revising your billing, and deleting one reduces it again. Billing problems are not a forum topic. If a charge looks wrong or your tier does not match what you are paying, use the in-app feedback button with your account email — those get checked against PayPal directly, which nobody in a public thread can do. Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.
  • What exactly is locked on Silver?

    Solved billing tiers silver gold trial
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    One thing worth saying to anybody weighing this up who is new to CPAP data: you do not need the deep-analysis engines to answer your first three months of questions. Usage, AHI, leak and pressure — the numbers that a clinic actually reviews — are all on the cheaper tier. The engines earn their keep for the specific case of "my numbers look fine and I still feel terrible", which is a real and common case, but it is not where anybody starts.