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  • How to report a bug we can actually fix

    Pinned Bug Reports bugs reporting support
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    A good bug report is not a long one. It is a specific one. Six lines beats six paragraphs. Please include What you did — the exact steps, in order. "Uploaded a card, then opened Daily for 15 August" is a report; "the charts don't work" is not. What you expected, and what happened instead. Where — New Look or Legacy, web or the Android app, and which browser. When — date and rough time, and your time zone. It is how we find the matching server-side record. Which machine the data came from — make and model. A surprising number of bugs are vendor-specific. Whether it repeats. Once, every time, or only after a particular step? Screenshots help — clean them first. Crop out your name, profile name, email address and the device serial number. See the screenshot topic in Data Talk. Please do not post here Your account email, password, or anything that identifies your account. If we need it, we will ask for it privately. Somebody else's data. Billing disputes and "my subscription is wrong" — those need your account looked at, which means the in-app feedback button, not a public thread. What happens next Reproducible reports get investigated and answered in the thread. Reports we cannot reproduce get questions — please answer them, because that is usually where the real trigger turns up. A confirmed fix is announced in Announcements & Updates with the version it shipped in. One report per thread, please. Two bugs in one thread means one of them gets forgotten. Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.