administrators group

SomniCharts_Team

People arrive at a board like this in every conceivable way — some read for a month before saying a word, some post before the mask is out of the bag. Both are fine. These are the habits that get you a useful answer fastest. The full page is at /newcomers.

Lurk first — it works. Most questions here have already been asked, usually in several variations. Twenty minutes of reading buys you the vocabulary and, about half the time, your own answer.
How to search. The search box at the top (two or three words, not a sentence: rainout, leak, AHI, prisma), the Library shelves for background, the tags on every topic, and the green-check solved filter for questions that already have an accepted answer.
Pick a handle and keep your identity yours. Not your real name, not your work email prefix. No address, phone, employer, insurer, policy number, prescription photos or device serial numbers — yours or anybody else's.
What is safe to share. Cropped chart screenshots, your machine and mask model, how long you have been on therapy, your AHI and leak numbers, what your clinician told you. That is plenty to help you with.
How to ask. Machine · mask · how long on therapy · what the numbers show · what changed · what you already tried. Six lines, and a title that says what it is about.
Where things go. Library = discuss an article. SomniCharts = the app itself. Community = everything else. Wrong room just means it gets moved.
Close the loop. Mark the reply that solved it, say thanks, and come back two weeks later to say what actually worked. That last one is the most valuable thing a newcomer can do here.
Being read by strangers is the deal. This board is public and indexed; that is exactly why your question already has an answer. Be open about the therapy, private about the person.

The badged Desk accounts you will see are editorial accounts run by the small team behind SomniCharts — real people, not bots, and no invented members. They introduce themselves in the pinned topic in SomniTalk › Site Rules & FAQ.

Then say hello in the Introduce yourself thread pinned at the top of this category: machine, mask, how long, what you want from this place. Four lines is plenty.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

This category is about the forum, not about the SomniCharts app. App bugs belong in
Bug Reports; app ideas belong in Feature Requests.

Fair game here:

Something on the board is broken — a page that will not load, a button that does
nothing, an email that never arrives, a layout that falls apart on your phone.
The category structure does not fit how you actually think about the subject. Genuinely
useful feedback, and easier to change now than later.
A moderation decision you think was wrong. Say so once, calmly, and name the thread.
Something is unreadable — contrast, font size, dark mode, or a table that will not
scroll on a small screen.
A rule that is unclear or that produces a silly outcome.

Helpful details: what device and browser, what you clicked, what happened, and a
screenshot with your own details cropped out.

This board is in beta. Some of what you find will be half-finished, and telling us
which half is the most useful thing you can do this week.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

Why can't I post yet?
Posting requires a verified email address. Register, open the mail we send, click the
link, and the posting categories open up. Until then you can read everything.

The verification mail never arrived.
Check spam and any "promotions" tab first. Then use the resend control on your account
page. If it still does not arrive, some mail providers silently discard forum mail — post
in Site Feedback from the account, or contact us through the SomniCharts site.

Is my SomniTalk account the same as my SomniCharts account?
No. They are separate systems with separate logins on purpose. Nothing you post here
touches your therapy data, and nothing in your SomniCharts account is visible here. Using
the same email address for both is fine; using the same password is not a good idea
anywhere.

Can I change my username?
Ask in Site Feedback. Renames are done by hand because they rewrite every mention of
you on the board.

Can I edit or delete my own posts?
Yes — edit and delete are available on your own posts once your account is verified.
Edited posts show that they were edited; that is deliberate, so that a thread still makes
sense after the fact. A post that other people have already replied to should be edited
rather than gutted — leave the question standing so the answers still mean something.

How do I delete my account?
Ask in Site Feedback or by the contact route on the SomniCharts site. We remove the
account and disassociate your posts. Note that we will not silently delete a long thread
that other members contributed to — tell us if you want the content removed as well as
the account, and we will talk it through.

Do you sell or share what I post?
No. The board stores your username, email address, posts and connection metadata, and
that is it. See /privacy for the specifics, including how to ask for a copy
or a deletion.

Is the forum searchable from outside?
Yes. Topics are public and indexed by search engines. Post accordingly.

Something on the forum itself is broken.
Site Feedback, please — not the SomniCharts bug category, which is for the app.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

This is the one thing to read before you post. The full text lives at /rules — it is a single page and it takes about four minutes.

The short version:

Nothing here is medical advice. Share experience, not instructions. Your clinician decides settings, prescriptions and diagnoses — nobody on this board has examined you.
Protect yourself first. Use a handle, never your real name. No addresses, phone numbers, employers, insurers, policy numbers, prescription photos or device serial numbers. Crop names and serials out of screenshots. Anything posted here is public forever.
Be kind, be useful. Disagree with the idea, not the person. No harassment, no shaming, no fear-selling. Say when you are guessing.
Don't sell. No advertising, affiliate links, referral codes or "DM me for a deal". Vendors are welcome as members, not as a sales channel.
Search before you post — and it is fine if you don't. Duplicates get merged, never mocked.
13+, one person one account, verified email. You can delete your account and your posts on request.
Moderation. The editorial desks and automated checks may hold, redact, move, lock or remove content. Repeat or malicious behaviour ends in removal. Appeals and legal notices: [email protected].

By registering you agreed to this Code of Conduct, the Terms of Use and the Privacy Notice — the "I agree" box on the registration form is that agreement.

New to boards like this one? The friendly companion page is Recommendations for newcomers: how to search, what is safe to share, and how to ask a question that gets answered.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

The permanent thread for "it would be great if…". Small ideas are welcome — some of the
best changes have been three-line suggestions.

A good request answers three questions

What would you do with it? The task, not the widget. "I want to compare two nights
side by side" tells us far more than "add a compare button", because there may be a
better answer than a button.
How often would you use it? Daily, at every clinic appointment, or once a year.
That difference decides where an idea lands.
What do you do today instead? The workaround is usually the clearest description of
the problem.

Please

One idea per post, so it can be discussed and tracked separately.
Say whether it is web, mobile or both — they are built separately.
If someone has already asked for it, reply on their post rather than starting again. A
request with ten replies is far more visible than ten requests with one each.

What we will not do here

Promise a date. Ideas get a "yes, queued", a "not soon, here's why", or a "no, and
here's why" — but never a schedule.
Take clinical feature requests that amount to "tell me what pressure to use". The
product explains data; it does not prescribe therapy, and that is a deliberate line.

Shipped ideas are announced in Announcements & Updates, credited to the thread they
came from.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

A good bug report is not a long one. It is a specific one. Six lines beats six paragraphs.

Please include

What you did — the exact steps, in order. "Uploaded a card, then opened Daily for
15 August" is a report; "the charts don't work" is not.
What you expected, and what happened instead.
Where — New Look or Legacy, web or the Android app, and which browser.
When — date and rough time, and your time zone. It is how we find the matching
server-side record.
Which machine the data came from — make and model. A surprising number of bugs are
vendor-specific.
Whether it repeats. Once, every time, or only after a particular step?

Screenshots help — clean them first. Crop out your name, profile name, email address
and the device serial number. See the screenshot topic in Data Talk.

Please do not post here

Your account email, password, or anything that identifies your account. If we need it,
we will ask for it privately.
Somebody else's data.
Billing disputes and "my subscription is wrong" — those need your account looked at,
which means the in-app feedback button, not a public thread.

What happens next
Reproducible reports get investigated and answered in the thread. Reports we cannot
reproduce get questions — please answer them, because that is usually where the real
trigger turns up. A confirmed fix is announced in Announcements & Updates with the
version it shipped in.

One report per thread, please. Two bugs in one thread means one of them gets forgotten.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

Current prices are on the SomniCharts pricing page — this topic is about what you
actually get, which is the part the price list does not explain well.

Free / lapsed
Your account and your data stay. You can sign in, upload, and see the basic dashboard
tiles. The analysis engines are locked. Nothing is deleted for being on the free state —
re-subscribing unlocks the rest of what is already there.

Silver — the core experience
Uploads, the dashboard tiles, Daily, Overview, Statistics and Reports. This is a complete
way to follow your therapy over time. What is not included: Charts View waveforms,
SomniScan deep analysis, SomniPattern pattern detection, and SomniDoc. Those tiles show a
lock and say what they need.

Gold — everything
SomniDoc AI analysis, Charts View waveforms, SomniScan, SomniPattern, the full deep
analysis experience, and the Clinician Brief with its printing, PDF, tracked email and
14-day share links.

The honest bit

If you want to watch your therapy — usage, leak, AHI, trends — Silver is genuinely
enough, and plenty of people stay there.
If you want to investigate your therapy — waveform detail, pattern hunting, and an
assistant that explains what it sees and can hand a summary to your doctor — that is
Gold, and Silver will frustrate you.

Trials and changes
New accounts get a seven-day trial of the paid experience, and picking or changing a tier
starts a fresh seven-day window before billing. Trial time is tracked per person, so
deleting and recreating an account does not mint new trial days. Changing tier revises the
same PayPal subscription; downgrading re-locks the Gold features at the change.

Extra profiles beyond the two free ones are a separate add-on — the app shows the
amount and asks before revising your billing, and deleting one reduces it again.

Billing problems are not a forum topic. If a charge looks wrong or your tier does not
match what you are paying, use the in-app feedback button with your account email — those
get checked against PayPal directly, which nobody in a public thread can do.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

The official Android app (SomniCharts, com.somnicharts.mobile) is on Google Play. It
signs into the same account and shows the same profiles and the same data as the web app.
iOS is planned but not yet available.

What it does

The dashboard adapted to a phone screen, including SomniDoc analysis.
Uploads from the phone. Put the card in a reader (or OTG adapter), tap upload, and
pick the card folder with Android's system folder picker. It streams to exactly the same
import pipeline as the web: recognised cards import, unrecognised folders go to DropBox
review, same as the browser.
Background imports and queueing behave identically — the work happens on the server.
SomniDoc follow-up questions, and a History chip listing that profile's past
analyses (tap to re-read, swipe to delete).
Account deletion and profile management.

What is not on the phone yet

The Memory panel — what SomniDoc remembers, adding a fact by hand, and Forget
everything. Those live on the website.
The Clinician Brief and its sharing tools. The phone's Share button still exports
the answer you are looking at as a PDF.
The History chip is hidden entirely when memory is switched off for that profile; the
switch itself is on the website.

Two things that catch people out

Subscription checkout opens in your browser via a one-time link. That is deliberate:
mobile browsers isolate cookies, so the app hands you off safely rather than pretending
to be signed in. Complete PayPal there and the app picks the tier up.
Luna G3X / BMC G3 cards need app version 1.12 or newer. Older versions do not
recognise that card layout and send it to DropBox review instead. Update and re-upload,
or use the web app for that card.

Missing something you need on the phone? The Feature Requests category is the right
place, and mobile requests are tracked separately from web ones.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

Three different engines with three different jobs. They are often confused, so:

SomniScan — the deep pass over a night's waveform
Where the Daily view draws what the machine recorded, SomniScan goes back over the
high-resolution flow data itself and looks for what the machine's own scoring did not
flag. Its output is a set of findings about a specific night with the evidence attached.

SomniPattern — the pass across many nights
A single night is noise; twenty nights is a signal. SomniPattern looks for repetition:
events clustering at the same hour, a channel drifting week over week, nights that group
into recognisable types. It answers "is this a pattern or was that one bad Tuesday?".

Somni-UARS — the specific hunt for upper-airway resistance
Flow limitation and airway resistance do not always produce scoreable apneas or
hypopneas, which is exactly why they get missed. This engine looks at breath morphology
for that signature rather than at the event count.

What they all have in common

They read the same imported data you can see. Nothing is inferred from outside your
account.
They produce observations, not diagnoses. A finding is a place to look, and a good
thing to raise with your clinician — it is not a verdict, and it does not replace a
sleep study.
They are part of the advanced tier. Locked tiles say which one they need.

Bring findings here if you want help reading them. Bring them to your clinician if you
want to act on them.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

SomniCharts_Team

SomniDoc keeps a per-profile archive of its conversations so that later answers can
refer back to earlier ones. It is on by default. Here is exactly what that means and where
every control lives.

What is stored
The topic you picked or the question you typed, SomniDoc's answer, the scope and date
range, and whether Doctor Mode was on. The newest 200 conversations per profile are kept;
older ones are pruned automatically.

What is not stored
The internal topic prompt itself. And nothing crosses between profiles: profile A's
history is invisible to profile B, even inside the same account.

Where to see it
Every SomniDoc panel shows a History · N chip. Open it to re-read a past answer or
delete a single one.

What it does with the memory
After an analysis, a background step distils what you told it (a mask change, an
appointment, a symptom), a dated one-line digest of what it concluded, and the topics you
keep returning to. Later answers receive that and can say "when we looked at July…". Any
answer that used memory says so, and cites how many earlier conversations it drew on. If
the memory is empty it says nothing about the past — it does not invent one.

How to pause or erase it

Memory · On/Off next to History (also under Profile → edit → SomniDoc Memory).
Switching it off stops anything new being stored; existing history stays readable.
Forget everything — type FORGET to confirm — permanently deletes that profile's
archive.
Deleting the profile, or the account, deletes it too.
See and correct it: the Memory panel shows the running summary, the dated facts (you
can delete any that are wrong), and previous assessments. You can also add a fact by
hand; facts you add yourself are never overwritten automatically.

Support Mode
When SomniCharts staff assist inside your account, SomniDoc runs without memory. Staff
can neither read nor add to your archive.

One efficiency note
Ask for the same analysis again with nothing newly imported, and SomniDoc replays its
earlier answer — marked From SomniDoc memory — instead of spending one of the day's
questions. Press Analyze again within ten minutes if you want a fresh take.

SomniDoc is educational, not diagnostic. It observes and explains; it does not diagnose
and it does not prescribe.

Nothing on SomniTalk is medical advice. Talk to your own clinician before changing therapy.

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